Speech Intelligence Provider Increase Revenue With AI-Based Text Search

Speech Intelligence Provider

Taking advantage of the power of AI to identify the most qualified customers across functions and use cases.

Background

European speech intelligence provider with clients across Europe. Provides speech solutions helping companies with customer support intelligence.

Use case

Customer Identification

Industry

SaaS & Tech

Client

Speech Intelligence Provider

Details

Challenge

With a horizontal focus on different functions and use cases for speech intelligence within companies, the European-leading speech intelligence provider had a challenge with finding the right customers.

Existing solutions were extremely limited in their customer identification capabilities due to being based on simple and high-level industry labels and tags. In addition, the European-leading speech intelligence wanted to find deep company data.

"With our product centered around specific types of use cases and functions, we were struggling to identify qualified customers. We spent too much time on manual work in databases and were overlooking customers."

CRO, Chief Revenue Officer

Solution

To find the best customers and to search granularly for the right customers, the European-leading speech intelligence provider leveraged Firmnav’s AI-powered text search combined with web scraping, providing the full granularity needed. Using the text search, the speech intelligence provider specified keywords that are mentioned by their target customer group.Moreover, the European-leading speech intelligence provider used Firmnav’s text search to analyze the best types of customers and verticals, which afterwards were prioritized with Firmnav’s smart data to enhance customer targeting.

Results

With Firmnav’s AI-powered search, the European-leading speech intelligence provider avoids inaccurate industry categories and improves search results with Firmnav NLP, ensuring they find the right customers. The solution was an important part of increasing revenue significantly by finding the right customers within their focus.

0 %

Higher revenue growth

0 %

Less time spent on lead generation

0 x

Lead quality

"Using Firmnav’s AI solution has been crucial for us to identify qualified customers and to save our scarce time from manual work. We see this as the future of revenue and sales operations."

CRO, Chief Revenue Officer

"Using Firmnav’s AI solution has been crucial for us to identify qualified customers and to save our scarce time from manual work. We see this as the future of revenue and sales operations."

CRO, Chief Revenue Officer

Custom AI

AI Studio

Classification

Prediction

Automations Builder

Win bigger, more and faster with AI in sales

industries

use cases for b2b Sales

use cases for PE & M&A

Custom AI

AI Studio

Classification

Prediction

Automations Builder

Win bigger, more and faster with AI in sales

industries

use cases for b2b Sales

use cases for PE & M&A

Log In